Frequently Asked Questions
Q1: What is Mygigy?
Mygigy is a digital marketplace connecting customers with independent service providers. We host a diverse range of categories, from household help to licensed professionals. Mygigy is a facilitator; we do not employ providers or deliver services ourselves.
Q2: Is Mygigy responsible for the provider's conduct?
No. Under Section 79 of the IT Act, Mygigy acts as an "Intermediary." Providers are independent third parties solely responsible for their conduct, legal compliance, and quality of work.
Q3: How do payments work?
We offer secure in-app payment tools. If you choose to pay a provider directly (Cash/UPI) outside the app, you do so at your own risk. We cannot track, refund, or mediate disputes for Off-Platform Transactions.
Q4: What services are prohibited?
Any service that violates Indian law is strictly banned. This includes activities involving minors, illegal substances, harassment, or services involving human trafficking.
Q5: How do you verify professionals?
For regulated fields (Medical, Legal, etc.), we conduct a Reasonable Due Diligence check of Aadhaar and professional council IDs. Users should still perform their own verification before engaging in critical services.
Q6: What if there is a dispute?
For in-app bookings, we provide chat logs and a resolution center. For any physical harm or criminal activity, contact local law enforcement directly; Mygigy will cooperate with official investigations.
Still need help?
Send us a message and our team will get back to you within 24 hours.